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What is
OPTICS for Healthcare?
OPTICS is an AI-native platform with agentic AI that mitigates healthcare workplace violence by continuously adapting to emerging regulations and evolving threats, enabling organizations to reduce operational costs, strengthen staff retention, and improve patient care.
But, here's what OPTICS is really about...
It's about the people we all depend upon in our healthcare industry.
It's about making the healthcare environment safer for staff, patients, and visitors.
It's about mitigating the risks and incidents that create a series of cascading problems for healthcare organizations and the patients whose health, well-being, and lives depend upon a system in crisis.
A System in Crisis:
Before this day is over...
More than 2,000 nurses and nursing assistants will experience some form of physical violence during their shift
Healthcare workers face 5X more workplace violence than private industry employees
80 healthcare workers will take time off from work due to violence-related injuries
Incidents requiring time off are 10.2 per 10,000 for healthcare workers vs 1.9 for other industries
240 nurses will leave the profession
Experiencing one violent incident increases turnover probability by 40%
46,000 patients will experience care delays
Following one violent incident in a unit/facility, patient wait times increase by 19 minutes, patient complaints increase 37%, and patient satisfaction scores decrease by 8.8 points
2 in 5 healthcare workers report feeling their role is unsustainable, and 1 in 4 are considering leaving the industry entirely. (Indeed's "Pulse of Healthcare 2025 report)
News You Should Know About the Workplace Violence Epidemic in Healthcare
The Real Costs of Workplace Violence
Workplace violence extends well beyond the immediate incident, ultimately impacting both bottom line performance and the quality of care delivered to patients.
Quality of Patient Care
Studies show a direct correlation between workplace violence and quality of patient care. In units where workers experience more violence, there are higher rates of cognitive errors, decreased decision-making ability, and lower empathy scores
Liability & Legal Costs
Healthcare organizations face risk, liability, and legal exposures related to workplace violence incidents. A settlement related to workplace violence can cost an organization millions of dollars.
Medical Expenses
Healthcare workers who experience workplace violence may require medical treatment, counseling, or time off work to recover. An OSHA study found that the average cost of a single workplace violence incident requiring medical treatment is $32,000.
Lost Productivity
Workplace violence incidents lead to lost productivity due to absenteeism, reduced performance, and increased turnover. A study published in the Journal of Occupational and Environmental Medicine estimated that the annual cost of lost productivity due to workplace violence in the healthcare industry is approximately $1.1 billion.
Employee Engagement
Experiencing or witnessing workplace violence was associated with a 31-point decrease in engagement metrics. Each engagement point can be associated with a $327 cost impact of workplace violence per employee
Staff Turnover & Recruiting
Healthcare workers who experience workplace violence are more likely to leave their jobs, resulting in increased turnover and associated hiring, onboarding, and training costs.
The Solution:
OPTICS for Healthcare
OPTICS is an AI-native platform with humans in the loop. It transforms workplace violence prevention from a complex challenge into a manageable process that saves time, achieves compliance, and facilitates a safer environment for healthcare staff, patients, and visitors. OPTICS was designed to increase the “decision velocity” for healthcare managers by providing information, analysis, and suggested actions. Here’s what OPTICS delivers:
The comprehensive OPTICS Current State Risk Assessment is the first step in the process. It establishes a facility’s “current state” and then maps your responses to regulatory content and industry best practices.
Designed to be a confidential internal report that accelerates decision velocity, the GAP Analysis provides a detailed look at current state conditions accompanied by recommendations and action steps that will help the organization mitigate risk, improve compliance, and provide for a safer overall environment.
Management Dashboard that shows the status of all current state assessments, policies, playbooks, and action plans.
The Knowledge Hub is a topic-based repository of expert policy and playbook content as well as updated regulatory alerts tagged for possible inclusion in your policies and playbooks. Includes a team collaboration space that facilitates stakeholder conversations and information exchange.
Alerts and Compliance info (regulatory updates, articles, and risk mitigation topics) are provided to designated staff via email or text. Alerts are tagged for inclusion in policy and playbook updates and revisions.
Customized Policy and Playbooks are drafted and formatted for internal editing, review and approval using a workflow management system that makes it easy for staff to communicate, edit, and revise documents. Drafts are aligned with each organization's current state assessment. Once reviewed and approved, final versions can be distributed in multiple formats and archived for future use, including quick updates and revisions.
We are happy to provide you with more information about OPTICS for Healthcare
